Our Return Policy

Returns & Exchanges

At Volume 109 Scented Candle Co., we take pride in the quality of every product. Each item is carefully inspected before shipping to ensure it arrives in excellent condition.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

📧 Email: info@vol109.com
📸 Please include photos of the item and packaging so we can quickly resolve the issue.

We will gladly offer a replacement or refund.

Returns

Due to the nature of our products, we only accept returns on unused items.

• Returns must be requested within 10 days of delivery
• Items must be in original, unused condition
• Customers are responsible for return shipping costs

Non-Returnable Items

• Used candles
• Used wax melts or sprays